Delivery

Shipping Policy

1. Order Processing Time

We process and arrange shipment for orders within 2 business days after receipt (excluding weekends and holidays).

Order processing times may be extended during periods of high order volume or due to unforeseen carrier service disruptions. Thank you for your understanding.

2. USA/Canada Shipping

Shipping Cost Calculation: We offer free flat-rate shipping / Expedited shipping is not available temporarily. You can see the exact shipping cost on the checkout page.

Enjoy free shipping on orders over $100.

Shipping Options & Delivery Times: You can choose from the following shipping methods at checkout:

3. UK and European Union Shipping

Shipping Cost Calculation: We offer flat-rate shipping. shipping costs calculated based on product weight and your location./ Expedited shipping is not available temporarily. You can see the exact shipping cost on the checkout page.

Enjoy free shipping on orders over $100.

4. Australia and New Zealand Shipping

Shipping Cost Calculation: We offer flat-rate shipping. shipping costs calculated based on product weight and your location./ Expedited shipping is not available temporarily. You can see the exact shipping cost on the checkout page.

Enjoy free shipping on orders over $100.

5. Shipping Costs & Duties: Shipping costs for international orders are calculated at checkout. Please note that import duties, taxes (e.g., VAT) may be applied when the goods arrive in the destination country/region. These fees are the customer's responsibility.

6. Delivery Times:

 International shipping typically takes 7- 15 business days, depending on the destination.

7. Order Tracking:

Once your order ships, you will receive a confirmation email containing a tracking number.

Tracking information may take up to 48 hours to appear in the carrier's system. If you haven't received your package 5 days after shipment, please contact us at [Your customer service email]. Please provide your name and order number for assistance.

8. Returns, Refunds & Damaged Items

We accept returns for items in original, unused condition within 7 days of receipt. We will refund the item cost, but return shipping costs are the customer's responsibility.

If your order arrives damaged, please contact us immediately at [Your customer service email] and provide your order number and photos of the item's condition. We will handle these cases individually to resolve the issue for you.